About Us


The Mercer University Quality Service Advisory Board (QSAB) was created in 2012 to promote a culture of service by engaging the greater University community — across schools, colleges, and locations. With the Quality Service Advisory Board, Mercer students, faculty, and staff can now work together in an unprecedented way to develop new initiatives that will benefit all Mercerians, at every campus.


Faculty and staff create ‘The Mercer Experience’ by providing the highest quality service to our university community. We are committed to promoting a culture of service and a spirit of excellence throughout the institution. Each of the Quality Service Advisory Board's initiatives is driven by our mission: To Teach, To Learn, To Create, To Discover, To Inspire, To Empower, To Serve.



  1. Commitment: We will be authentic, transparent, and honest. We will listen to our students and to each other.
  2. Community: We will be warm, welcoming, fair, and respectful while promoting a unified team atmosphere.
  3. Knowledge: We will utilize technology and stay current on changing information. We will ensure easy access to information for both students and staff, while guaranteeing privacy.
  4. Effectiveness: We will be efficient so as to be more productive. We will consistently go above and beyond, and adapt to our ever-changing environment.


Steering Administration
Dr. Penny L. Elkins, Enrollment Management
Dr. Marilyn Mindingall, Provost's Office

Board Members
Bonnie Brucato, Career Services
Amanda Carls, First Year Programs
April Cantrell, Registrar's Office
Kellie Chastain, Retention
Ricky Clark, Residence Life
Megan DeLong, Enrollment Management & Retention
Denise Gibson, Law School
Kelly Holloway, SSBE Graduate Admissions
Tracy Jackson, Financial Planning
Genice Johnson, Staff Council
Susan Julson, Bursar's Office
April Mills, Information Technology
Betty Norsworthy, Human Resources
Dr. Soundra Pollocks, RAC Operations
Leslie Snellman Jackson, Medical School
Quandra Swain, RAC Admissions
Bonnie Toliver, Traditional Undergraduate Admissions